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SHIPPING & RETURNS

Shipping Policy

At raviemi.q, we are dedicated to delivering your favorite authentic K-beauty, C-Beauty & J-beauty products safely and quickly. Please read our complete shipping policy below to understand processing times, delivery estimates, tracking options, and international guidelines.

 

1. Order Processing Times

  • Standard Processing: All orders are processed and dispatched within 1 to 3 business days (Monday through Friday, excluding public holidays).

     

  • Order Confirmation: Once your order is placed, you will receive an immediate order confirmation email.

     

  • Changes & Cancellations: If you need to modify or cancel your shipping address, please contact our support team within 2 hours of placing your order. Once an order has entered processing or dispatch, we cannot make modifications.

     

2. Shipping Options & Delivery Estimates

We offer reliable shipping options to ensure your beauty essentials arrive safely. Estimated transit times begin after the order has been processed and dispatched:

 

Shipping MethodEstimated Delivery TimeDetails & Tracking

Standard Shipping8 to 10 Business Days to the UK, 10 to 15 Business Days worldwideFull online tracking included.

Express Shipping3 to 5 Business Days to the UK, 5 to 7 Business Days worldwideFast-tracked priority shipping.

Please note: Delivery timeframes are estimates and may vary slightly due to seasonal high volumes, weather delays, or local customs processing.

 

3. Order Tracking

  • As soon as your order ships, we will send a Shipping Confirmation Email containing your carrier details and tracking number.

     

  • You can track your shipment directly using the link provided in your email or by logging into your account on raviemi.q.

     

  • Please allow up to 24 hours after receiving your tracking code for the carrier's system to update the initial status.

     

4. International Shipping & Customs Duties

We proudly ship to most countries worldwide!

 

  • Customs, Taxes & Import Fees: International orders may be subject to import taxes, customs duties, or local VAT fees levied by your destination country’s government.

     

  • Buyer Responsibility: All applicable customs clearance fees, import duties, and taxes are the sole responsibility of the recipient upon delivery. raviemi.q has no control over these fees and cannot predict what they may be.

     

5. Missing, Delayed, or Damaged Packages

  • Delayed Packages: If your tracking hasn't updated for over 7 business days or exceeds the estimated delivery date, please reach out to our support team so we can assist in locating your package with the carrier.

     

  • Damaged or Missing Items: If your order arrives damaged or with missing items, please contact us within 15 days of delivery with clear photos of the outer box, inner packaging, and damaged products so we can issue a replacement or refund promptly.

     

6. Contact Us

If you have any questions regarding your shipment, need help with tracking, or require delivery assistance, please contact us at:

 

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Return Policy

Unsatisfied with your purchase? Return it within 15 days after its arrival. The first return of each purchase is free, up to 3 free returns per month for each customer.
Please observe that the voluntary return guarantee is offered for free up to 3 times per month within the first 15 days after the arrival. It's not possible to return items after this period. Please note that you must return the items in the same conditions you received them. That means that the items must be returned with no damage, full, and with no signs of usage*. We will reimburse the full or partial** amount paid to your original payment method.


*If the product arrived damaged, it's required to send a description of the damages and images or videos to showcase them. In this case, you can choose to receive a new item identical to the one originally ordered, with no additional costs, or, you can opt to receive a full refund in your original payment method. Please note that the damaged items must be returned, free of charge independently of your monthly voluntary return guarantee charges. If you choose to keep the damaged items, you can request a partial refund (up to 40% of the product's original cost) that will be deposited to your original payment method, and, a free charge of your monthly voluntary return guarantee will be deducted.

**A full or partial refund will be issued to your original payment method after the items are received and inspected by the supplier, in the event of the refund being issued due to dissatisfaction with your purchase. We have a strong transparency policy and will keep you informed via e-mail every step of the way.

If you need to return an item but has already used your 3 free returns in the respective month, you'll be required to cover all costs of shipping and handling for the products being returned. We recommend sending all items to be returned in a single package, to avoid paying for additional taxes. We will contact you via e-mail with instructions on how to return the items.

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