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Welcome to raviemi.q! To ensure a seamless, transparent, and pleasant shopping experience, we have outlined our store policies below. By making a purchase on our website, you agree to the terms listed in this policy.

 

1. Product Authenticity & Quality Assurance

• 100% Genuine Products: All Korean, Japanese, and international cosmetics, skincare, and haircare products sold on raviemi.q are sourced directly from brand manufacturers or authorized global distributors.

   

• Batch & Expiration Dates: Asian cosmetics often display either the Manufacturing Date (제조) or the Expiration Date (EXP/까지). Unopened products generally have a shelf life of 30–36 months from manufacture and should be used within 6 to 12 months after opening (refer to the Period After Opening symbol on the package).

   

2. Orders & Payments

• Payment Methods: You can pay with the payment methods shown at checkout. Payments are processed securely by our payment provider, and we never see your full card details.

   

• Currency & Pricing: All prices are in pounds sterling (GBP) and include UK VAT at 20% where it applies. We may change prices at any time; the price you see when you place your order is the price you pay.

   

• Order Modifications & Cancellations: Orders enter processing quickly. If you need to cancel or change your order details (such as shipping address or item selection), please notify us within 2 hours of placing your order. Once dispatched, orders cannot be modified.

   

3. Shipping & Delivery

• Processing Time: Orders are processed and dispatched within 1 to 3 business days (excluding weekends and public holidays).

   

• Delivery Estimates:

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  • Standard Shipping: from £3.99 (free on orders over £200), 8 to 10 business days to the UK and 10 to 15 business days worldwide.

  • Express Shipping: from £6.99 (free on orders over £200), 3 to 5 business days to the UK and 5 to 7 business days worldwide.

  • Tracking: A tracking number will be emailed to you immediately upon dispatch.

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• Customs, Duties & Taxes: International shipments may incur import duties, taxes, or local customs clearance fees upon arrival in the destination country. These charges are the sole responsibility of the customer.

   

4. Returns, Exchanges & Refunds

Due to the personal care nature of beauty products, strictly enforced hygiene standards apply:

 

• Eligible Returns: You can return an item within 15 days of it arriving. Items must come back in the condition you received them, unused and undamaged. Your first return on each purchase is free, up to 3 free returns per month for each customer; after that, you pay the cost of returning the items.

   

• Damaged, Defective, or Incorrect Items: If your package arrives damaged, defective, or with incorrect items, contact us within 15 days of receipt with photos of the package and products. We will provide a free replacement or full refund.

   

• Non-Returnable Items: Used tools, sale/clearance items, and gift cards cannot be returned for hygiene and safety reasons.

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5. Patch Testing & Allergy Disclaimer

• Skin Sensitivity: Everyone’s skin and hair unique. We strongly recommend reviewing ingredient lists on our product pages and performing a patch test on a small area (such as the inner wrist or jawline) 24 hours prior to full application.

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• Liability: raviemi.q is not liable for individual allergic reactions, sensitivities, or improper product application. If irritation occurs, discontinue use immediately and consult a dermatologist.

   

6. Privacy & Data Protection

We value your trust. Personal data collected during checkout (such as contact information, shipping addresses, and transaction details) is encrypted and processed securely. We never sell, trade, or rent your personal information to third parties.

 

7. Customer Support

Have questions or need assistance choosing the right routine? Our team is happy to help!

 

• Email: raviemi.q@gmail.com

   

• Response Time: We aim to reply to all inquiries within 24 business hours.